Web developer responsibilities include understanding user requirements and translate them into product features, working on all phases from design, layout, front and backend implementation (full stack development).
Front to Back Culture (FTBC) is a consultancy firm that specializes on providing financial markets domain solution, training that enhances cross function operational efficiency and proficiency and we deliver projects for our clients. We are a startup currently working on a new product to deliver the capability for banks to effectively manage and identify the dependencies within their organization to facilitate better decision making and provide greater transparency on how their projects are progressing from a business angle.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases