Develop and deliver appropriate training to ensure superior level of services are delivered by the Customer Service Officer

To develop and deliver training and coaching support to the Telesales Rep, to enable them to drive sustainable profitable revenue growth.

To perform regular quality audits by monitoring phone calls

Ensure the Telesales Rep have the necessary knowledge skills and capabilities to deliver the performance targets given

Constantly review, update the core sales training and development programme ensuring they are relevant to current business priorities.

Develop new training programmes and training delivery to support the successful launch of any promotional campaigns developed by trade marketing team.

Act as a Change Agent to develop a culture whereby the sales force embrace workplace learning and knowledge sharing as a Sales community so that we constantly evolve as learning sales organisation

Analyse data relating to quality audits , customer feedback and work with relevant business units to improve service quality

Open to Singaporeans and Singapore PR only. Call/Contact Ctre experience a MUST.

Quote reference as Monster/Asst Training Manager - S'pore. mail your cv with a recent photo to mahes.raman@accesshrgroup.com